In a connected world, creating a great customer experience is more essential than ever to differentiating your business, building loyalty, and maintaining your reputation. As your customers' needs develop, you need a CRM solution that has the flexibility and ability to fulfill their requirements.
The right CRM solution can help your business maximize opportunities, boost mobile productivity, and gain greater business insight. Delivered through HSO, Microsoft Dynamics 365 for Sales provides robust CRM functionality, as a standalone application or integrated with existing software solutions. Microsoft Dynamics 365 for Sales is already helping sales team improve customer experiences. For instance, they can already work on sales data and surface actions directly within Office 365 to more quickly close a deal. Quotes can be created using customer insights, accurate pricing and inventory data, and then recorded in the appropriate system, including any custom discounts offered, and sent to the customer – without ever having to leave Outlook.
Harness the power of LinkedIn
As part of the first major product initiative from Microsoft's $26 billion acquisition of LinkedIn, Microsoft recently announced a new integration with LinkedIn that will help sales teams deliver better outcomes using insights from LinkedIn Sales Navigator and LinkedIn’s 500 million professionals. Sales Navigator with Dynamics 365 will dramatically increase the effectiveness of salespeople by tapping into their professional networks and relationships, giving them the ability to improve their pipeline by:
- Leveraging signals across email, CRM and LinkedIn to get contextual recommendations for the next best action within Dynamics 365 for Sales, facilitating introductions directly through the company’s network, and sending InMail, messages and customized connection requests
- Engaging buyers with tailored content throughout the account lifecycle, and getting account and lead updates including news mentions and job changes
- Building strong relationships with existing contacts through access to LinkedIn profile details including photos, current roles and work history.
Soon, Microsoft will be making it easier for customers to take advantage of this solution by introducing a single offer that brings together LinkedIn Sales Navigator and Dynamics 365 for Sales, available in July.
Want to find out more about Microsoft’s Dynamics 365 for Sales app with LinkedIn functionality? Get in touch with one of our experts and be the first to know when the Microsoft Relationship Sales solution is available – bringing LinkedIn Sales Navigator and Dynamics 365 for Sales together to help build stronger customer relationships.
Grow customers for life with HSO and Microsoft
Read our CRM Fact Sheet to learn how HSO can help your business maximize opportunities, boost mobile productivity, and gain greater business insight with your CRM system.