Serving up Success in the Hospitality Sector - How HSO Helped KSG provide the Foundation for Dynamic Growth

The restaurant and hospitality services sector is a fast-moving and highly competitive environment where being able to deliver operational efficiencies and react quickly to dynamic changes in the market is critical to driving business advantage and building an edge over rivals.

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As a market-leading provider of restaurant and hospitality services and contract catering, Irish-owned and operated, KSG Catering has built a reputation for excellent food and outstanding service. serving twelve million customers annually in 120 locations and employing upwards of 1,100 personnel .

The Brief

KSG was also crystal clear from the beginning that it wanted HSO as its implementation and development partner for the new Microsoft Dynamics AX project. It already had a longstanding relationship with HSO and valued the company’s support service and its depth of expertise of the retail sector globally.

One of HSO’s main roles was to facilitate the migration of KSG through different versions of the solution.

“HSO was our guide through this evolutionary process. They have been key in streamlining the whole process for us,” David White, ERP Software Manager.

The Solution

HSO’s extensive experience of working on ERP projects has proved invaluable in working with and integrating where necessary different data formats and structures; in helping KSG assess which types of data needed to be moved from one platform to another and in cleansing vast volumes to ensure optimum data quality.

"The HSO expertise coupled with the stability and strength of Microsoft Dynamics AX has given us complete confidence. We now have a safe reliable platform in place on which to operate ERP. And it’s flexible too. That’s key to us as a business as we are expanding fast and with dynamic business models that continuously evolve, the implemented solution has the capabilities to manage.” David White, ERP Software Manager.

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