The Top 15 Retailers to Work for 2015 are out!

With the increasingly competitive nature of the UK Retail market, greater focus than ever is being placed on customer experience as a means to differentiate and generate competitive advantage. Moving shopping from simply transacting to an enjoyable pastime that drives repeat business is a key element of this.

Retail Customer ServicePart of enhancing the customer experience is by developing new shopping channels, such as Online and Click and Collect, allowing customers to shop how they want as part of a multi-channel Retail offering. Equipping retailers with modern technologies such as point of sale ERP and customer relationship management solutions enables employees on the shop floor to collect invaluable insight into customer behaviour, helping to tailor future offerings and promotions.

Another way in which retailers are transforming customer experiences is by providing fantastic customer service, starting with the people that make these businesses work; those on the shop floor. People happy at work will ultimately work harder and go that extra length to appease customers.

A recent study by Retail Week has highlighted the top 15 retailers in the UK to work for, with competitive hourly pay, flexibility and friendly colleagues the most common determinants to a happy retail employee: 

1 - Schuh

2 - John Lewis

3 - Ted Baker

4 - Lush

5 - Burberry

6 - Wickes

7 - Waitrose 

8 - Ikea

9 - Pets at Home

10 - Harrods

11 - H&M

12 - Boots

13 - Hollister Co

14 - The Hut Shop

15 - Sainsbury's

Congratulations on those mentioned on the list, who have demonstrated that combining great people, environment and technology together is the blueprint for retail success. 


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