Easily analyse what people are saying about your brand, products, service and even your competitors
Word travels fast and the rise of social media has changed the way we communicate when it comes to business. More and more of your prospects and customers can be found online and they are often involved in social media conversations. It is necessary for your organisation to get insights in these interactions and use this information to structure marketing and sales activities.
DID YOU KNOW THAT 44% OF CUSTOMERS COMPLAIN ON SOCIAL NETWORKS ABOUT YOUR PRODUCTS AND SERVICES?
USE MICROSOFT DYNAMICS CRM SOCIAL TO:
- See at a glance who your top fans and critics are on social channels
- View trends, locations and sentiments in one easy to view dashboard
- Allocate them to be attended to within CRM
- Respond swiftly to sales opportunities and negative comments
GO ABOVE AND BEYOND THE EXPECTED - DELIVER AMAZING CUSTOMER EXPERIENCES
With Microsoft CRM Social, you can optimise your processes and obtain more profit from your marketing, sales and service activities. You can see where your customers and prospects are actively engaged and involved in conversations and respond instantly. Do not miss a single online discussion with your customers.