Social Networking

Easily analyse what people are saying about your brand, products, service and even your competitors

Word travels fast and the rise of social media has changed the way we communicate when it comes to business. More and more of your prospects and customers can be found online and they are often involved in social media conversations.  It is necessary for your organisation to get insights in these interactions and use this information to structure marketing and sales activities.

DID YOU KNOW THAT 44% OF CUSTOMERS COMPLAIN ON SOCIAL NETWORKS ABOUT YOUR PRODUCTS AND SERVICES?

USE MICROSOFT DYNAMICS CRM SOCIAL TO:

  • See at a glance who your top fans and critics are on social channels
  • View trends, locations and sentiments in one easy to view dashboard
  • Allocate them to be attended to within CRM
  • Respond swiftly to sales opportunities and negative comments 

GO ABOVE AND BEYOND THE EXPECTED - DELIVER AMAZING CUSTOMER EXPERIENCES

With Microsoft CRM Social, you can optimise your processes and obtain more profit from your marketing, sales and service activities. You can see where your customers and prospects are actively engaged and involved in conversations and respond instantly. Do not miss a single online discussion with your customers.

Microsoft Dynamics AX Social media apageedit

 

TURN CHALLENGES INTO NEW OPPORTUNITIES

With help of certain keywords, e.g. concerning your brand of products, you can measure sentiment (negative, neutral, positive) regarding these keywords. Results are displayed in clear graphs and charts and with advanced filtering you can filter on source, sentiment, location, etc. Sense potential buying intentions, answer questions about your organisation or products. Provide real time service care when people need support. Proactively engage with your prospects & customers. 

Management of customer relationships goes beyond your practical knowledge of former interactions and communications. With Microsoft CRM Social you can get an overview of the influence of your customers’ and prospects’ influence on your organization. Acquire and filter market information from billions of social media interactions, blogs, Youtube video’s, every day. 

Want to know more about Microsoft CRM Social?  See how it works...

Call our experienced team now on 0161 300 6060 or email crmsolutions@hso.com

 

 

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