Create personalised, proactive & predictive customer experiences with Microsoft Dynamics CRM
- Personalise your customer experiences by creating end-to-end, outcome focused journeys that engage customers at the right time and place with the right message?
- Create proactive experiences by determining the next best interaction with your customer based on context?
- Make customer engagement predictive by using analytics, internal and external data to identify patterns and predict outcomes?
- Microsoft are continuing their journey with the latest release of CRM 2016 to deliver Intelligent Customer Engagement. Companies can now deliver customer experiences that are personalised, proactive and predictive. Read their Press Release here.
Download the latest Microsoft Dynamics CRM 2016 Release Preview Guide here
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