Transform service delivery in your organisation by increasing customer retention and your bottom line whilst lowering operational costs
Today’s customers demand your attention, and want to be kept informed through multiple channels. They expect instant insight into the status of their complaint or query: online through a self-service portal, over the phone through your call centre or on a mobile apps.
A customer can use social media applications, such as Facebook or Twitter to ask for further information or additional support. These applications integrate with Microsoft CRM Customer Service software, so everything is synchronised over the entire customer service desk, eliminating the irritating process of switching between different applications whenever you take a call.
Manage and track customer service and service scheduling activity in your company by empowering every team member to share the best relationship information. Everyone can play their part in delivering customer excellence.
Knowledge base to provide an area to store solutions to previous incidents for future use.
Add contracts and Service Level Agreements (SLA’s) to your customer details and allow CRM to track and measure entitlements against a specific level of support or service ie, by a number of hours or number of cases. If you have Field Service management software requirements please click here.
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