Field Service Management

There are new ways of utilising modern technology to enhance the customer journey with Microsoft Dynamics Field Service Management Software

Providing the best customer experience should be your first priority.

You have professional staff and processes that work well, but that is no longer enough. To compete in your industry, you need cutting-edge tools and up-to-date technology to advance your organisation forward and enter the digital transformation as many others Field Service Management Software reduces costs and increases profitability by organising and automating business processes. Field Service Management from Microsoft enhances the customer experience, and connects all functions within a single, unified system managing every interaction and experience throughout the customer lifecycle.

Microsoft's Field Service Management Software focuses on the needs of service providers. It is a platform that is suitable for service management and focuses on planning, time recording, resources, services, inventory, warranty, KPIs and reports, customer and subcontractor’s portals, mobility, SLAs, optimization of routes, service agreements, RMA / RTV and automating processes.

Some Field Service Management Software benefits:

  • Optimise travel times; save on fuel costs and maintenance.
  • An increase in capacity to handle more service calls; you can handle more calls per week and increases your sales and reduce your costs.
  • Reduce your carbon footprint; less pollution through optimized routes and less use of paper.
  • Predict the arrival of the employee in an efficient way to avoid wasted time, increase customer satisfaction and handle exceptions in real-time.

Ever wondered about the in impact of Smart Industry on Field Service? Download this whitepaper below.

Download the whitepaper:

The impact of smart industry on field service

This whitepaper covers the following topics:

  • Customer complaints
  • Field service planning
  • Up-to-date insight into scheduling
  • Transparent scheduling
  • Guaranteed subcontractor quality
  • Drawing up an optimised annual plan

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